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Having Problems Using Elementor? Start Here

Last Update: August 16, 2023

If you are experiencing problems using Elementor, please try to follow these steps:

  • Make sure that your server meets Elementor System Requirements.
  • Make sure you are using the most updated versions of Elementor, WordPress & your theme.
  • Deactivate all your plugins besides Elementor (and Elementor Pro). If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
  • If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
  • Change your WordPress theme (temporarily) to Hello Elementor.
  • If you can’t Edit with Elementor, please try to follow this guide.

If you’ve followed all these steps and are still encountering difficulties, submit a support ticket. When you submit your ticket, make sure to:

  • Describe the issue and what led to it.
  • Be as accurate and detailed as possible.
  • Attach and URL of a theme/plugin if you suspect they may be causing the issue.
  • Send us your system info. You can find it in under Elementor → System info.

Important: You should make a complete backup of your website before contacting support.

Have more questions? We’re more than happy to assist.

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